- This topic has 4 replies, 5 voices, and was last updated 2 years, 11 months ago by
.
-
Posts
-
-
I feel sad having to write this today but want to raise awareness in case it happens to anyone else.
Firstly I have found this service invaluable in the past.
I was feeling very very down and went onto chat on here.
The person on chat was quite rude to me.
Told me there is a que of other women waiting.
I dont want this to happen to anyone else when already feeling so down.I have screen shotted the conversation in case.I am so so grateful for this service but at the same time think if someone is trying help pls donot knock someone down who already is very down.
-
Hi white walls,
Sorry to read that you are feeling very down today and that the support you needed wasn’t there for you.
Being in/leaving an abusive relationship is so, so hard and it is sad and frustrating that the services are so short staffed or under funded in our time of need.Hope you feel better now than you did earlier,
Big hugs to you xx
-
well done for posting about your experience White walls. Underfunding and shortage of staffing are no excuse for rudeness and failing already very failed women. I am very sorry for your experience.
Its important that WA receive honest feedback, so that the service can be continued professionally and with support, even in very pressured times. No woman should ever hear that her abuses are trivialised by others that may be worse, we hear this all the time and do this to ourselves.
WA would not want to you be feeling anything less that priortised whilst you are communicating with them, important, believed and supported, so your feedback in absolutely invaluable to their ongoing quality of servce.
sometimes it happens in the best of services and workers say inappropriate things. its no reflection on you, but it can push women over the edge, when they finally turn to a service and are met with that response.
I hope you feel that the other women here understand and have your back, and that hopefully others on the chatline would have given you a completely different experience, and left you feeling in a better place, with more options and having had the space to talk important things through.
warmest wishes
ts
-
Hi White walls
I do sometimes feel that, as most dv support is charitable, we’re expected to be so grateful that we should put up with not being listened to.
Most dv workers are paid though and their job is to listen. Unfortunately, I’ve also felt that some WA workers don’t listen – even those at the very top!
I am so grateful to WA for hosting the forum and the chat. They are a lifeline. That doesn’t mean that we should subordinate ourselves to anyone, whether they are volunteers or paid professionals.
By the time we find our way here, we’ve all had a belly full of cowtowing and most of us have been so intimidated that we dare not complain about anything.
Well done for speaking up.
If you still need to chat, the ladies on the forum will listen.
Big hugs. xx
-
Good morning white walls
First of all, I’d like to say I’m sorry to hear about the way that this has made you feel and you didn’t get what you needed from contacting Live chat yesterday.
It is positive to hear that you have previously found this service invaluable. As Twisted sister has already mentioned, Women’s Aid would always want to make sure we are delivering high quality services and we take any feedback we receive seriously.
It seems from your situation that you may need on-going support which is why a counselling service would be more appropriate. Unfortunately, the Live Chat is unable to offer this as the service is in high demand, with limited resources.
If you wish to make a formal complaint, I will send you some information by private message about how you can do this.
Best wishes
Lisa
-
- You must be logged in to reply to this topic.
