Hi Okeydokey
I am sorry to hear about your situation, that sounds really unfair and the lack of understanding is concerning. I can understand why you are feeling upset about this.
As KIP suggested, please speak to Citizens Advice, or even consider making a complaint or challenging this decision.
There is also your local domestic abuse service who can sometimes provide some advocacy and support, you can find the local domestic abuse service here: https://www.womensaid.org.uk/domestic-abuse-directory/
Please keep posting, we are all here for you.
Lisa